Incidents
A complete incident management system with timeline, communication, and post-mortems. Incidents can be created manually or automatically when a critical/high alert goes unacknowledged.
Lifecycle
| State | Meaning |
|---|---|
| Open | Active incident, needs attention |
| Investigating | Team analyzing root cause |
| Identified | Root cause found, working on a fix |
| Monitoring | Fix applied, verifying stability |
| Resolved | Incident closed |
Timeline
- Every state change is recorded with timestamp and user.
- Add manual notes to the timeline.
- Correlated alerts are linked automatically.
- Total duration and MTTR are calculated on resolution.
Notifications
Creating an incident notifies all channels configured for that severity. State changes send updates to the same channels, configured in Routing.