Unified Alerting
Every alert in the platform in one place — with acknowledgment, resolution, routing, escalation, and quiet hours.
Alerts dashboard
The dashboard has four tabs:
- Active — alerts with filters by source, severity, and status. Acknowledge and resolve individually or in bulk.
- History — full record with MTTR (mean time to resolve) and CSV export.
- Analytics — daily trends by severity, top 10 noisiest rules, and MTTR per rule.
- Timeline — chronological view of the last 24 hours.
Sources include custom rules, CloudWatch alarms, AIOps anomalies, cost anomalies, and scanner findings.
Notification channels
Configure up to 9 channel types, each with a Test button:
| Channel | Configuration |
|---|---|
| Slack | Webhook URL |
| Microsoft Teams | Webhook URL |
| Email address (optional per-channel SMTP) | |
| PagerDuty | Routing Key |
| Zenduty | Integration Key |
| Squadcast | Webhook URL |
| SMS | Phone number (E.164 format) |
| Web Push | Browser subscription |
| Generic Webhook | URL + customizable payload template |
Routing, escalation & quiet hours
- Routing rules — filter by severity, source, and specific rules. The first matching rule wins.
- Escalation policies — re-send unacknowledged alerts to a destination channel after a wait time.
- Quiet hours — suppress warning/info during a configured window; critical and high always get through.